If you are not 100% satisfied with your coffee, we want to know! Please send us an email at email@example.com within 14-days of receiving your order – we want to fix it. Please include your name, email address, order number and a description of the problem, in your email.
Our goal is simple: for you to love our coffee! If there’s a problem, we will do everything we can to make it right. Please understand, that due to the nature of our products, most of our items are unable to be returned for a refund, after it has been opened. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition it was when it was received. It must be in the original packaging and a receipt, or proof of purchase, is required.
TO START THE RETURN PROCESS:
Please send us an email at firstname.lastname@example.org. Please include your name, email address, order number and a description of the issue. We try to respond within 24 hours, but please allow up to 3-business days for a response with further instructions.
After inspection of the returned item, we will notify you by email of the status of your refund. Once approved, we will initiate a refund to the original method of payment. You will receive the credit within 2 to 10 business days, depending on your card issuer’s policies. The cost of initial shipping, if applicable, is non-refundable. The cost of return shipping, if applicable, will be at your expense
ENTERED THE WRONG ADDRESS:
If the recipient’s address was entered wrong, then you are held responsible. Often times, the package is sent back to us and we can then re-ship the product to you. This is never guaranteed, but in the case of this event please send the updated address to email@example.com. In the case that the package is not returned to us, then you would have to process a new order to replace the original.
MY ORDER NEVER ARRIVED:
For all packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please send firstname.lastname@example.org an e-mail with your order number. Please confirm that your shipping address was correct and double check with your local post office.
In the rare event that our tracking information states an order was delivered, but you have not received it, we cannot take responsibility for that order.
ALL OTHER ISSUES:
If you have any other issue not covered here please email email@example.com